User Journey Mapping

At OneWeb, we needed to address inefficiencies in processes across various personas, including stakeholders, users, third-party distribution partners, and other hubs. These inefficiencies were leading to single failures in the processes and operational delays, and reduced system reliability.

We collaborated as a team to map out personas and their workflows. This included engaging with stakeholders, users, third-party distribution partners, and other hubs to uncover inefficiencies and identify single points of failure. This exercise provided a comprehensive understanding of what was and wasn’t working, enabling us to propose targeted process improvements and enhance system reliability across the network.

The persona mapping exercise improved operational efficiency, reduced dependency on single points of failure, and provided actionable insights into process bottlenecks. These improvements led to more resilient workflows and enhanced collaboration across stakeholders, partners, and hubs.